BPO

Enterprise Operational and IT Cost Takeouts: Re-think BPO

Paradoxically, one of the areas of IT cost takeout and recovery that we see enterprise clients most interested in pursuing is business process outsourcing (BPO) – which tends to be adopted in order to reduce operational and IT costs. But as businesses rethink how they work, BPO is ripe for rethinking as well. Many opportunities…

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IBM

What Artificial Intelligence means to IBM SVP Rob Thomas – and what this should mean to you

In a far-reaching and candid interview after IBM’s #THINK2020 digital event, Rob and I discussed his insights into what’s happening with AI in the enterprise and where the biggest long-term impacts will be.   My summary of Rob’s insights Learn more from the interview itself, below. Too many companies confuse consumer-grade and business-grade AI. Companies have…

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IT OT
Three Legged Stool Dan Miklovic

The Missing T: Why OT & IT Are Not Enough in Manufacturing

Manufacturing CIO’s have a casual relationship with engineering or product design elements of the business.  ERP systems have had some degree of integration with product lifecycle management (PLM) systems but they have mostly thought of these systems merely as a data source. A black box in their enterprise architecture.  They have no intrinsic understanding of…

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IBM Garage

IBM Needs To Open Its Garage Doors A Bit Wider

IBM shared updates and insights on its IBM Garage digital transformation program this week with industry analysts.  It was a useful update, and clarified much about a program that has not gained the recognition – and promotion – that it deserves. I believe that the program is solid, well-managed, and provides excellent value to customers…

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Zoom Risks

CIO Zoom 5.0 Video Conferencing Risks: Still not failsafe?

Zoom 5.0 video conference service (VS) is not safe for most businesses due to ongoing data security risks! During the COVID-19 tidal wave, many millions in the workforce had to work at home, if possible. Many organizations needed to stand up missing video conferencing services fast. Growing numbers of remote workers adopted Zoom’s no/low cost,…

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Advoco

Infor & Advoco Partner to Advance APM Footprint & Virtual User Group Meetings

Advoco, an Infor Alliance Partner, providing EAM services, has had, for several years, a user group meeting called Connect.  Connect 2020 was unique in two ways; first, due to COVID-19, it went virtual, and second, Infor became an official sponsor of the event and was a significant partner throughout.  This Infor investment reflects some of…

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Ten Commandments

Ten commandments for new software niche players to follow

What could we do without software? Whether it’s the micrometer I use when adjusting features of the 1930’s tractor engine in my 1962 Morgan roadster, the digital thermometer we bought for the pandemic, the microwave oven we have in our kitchen, the Apple watch I wear or the cloud-based applications I access – software is…

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COVID

COVID-19 Gives Manufacturing CIOs Unique OT Learning Opportunity

In my recent blog posts on why CIO’s need to get over the OT/IT divide, I explained why failure to address the IT/OT divide was going to doom manufacturers’ Digital Transformation efforts. I promised to provide insight as to how CIO’s can start breaking down the wall between IT and the OT centric parts of…

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