Enterprise Operational and IT Cost Takeouts: Re-think BPO

Paradoxically, one of the areas of IT cost takeout and recovery that we see enterprise clients most interested in pursuing is business process outsourcing (BPO) – which tends to be adopted in order to reduce operational and IT costs. But as businesses rethink how they work, BPO is ripe for rethinking as well. Many opportunities…

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What Artificial Intelligence means to IBM SVP Rob Thomas – and what this should mean to you

In a far-reaching and candid interview after IBM’s #THINK2020 digital event, Rob and I discussed his insights into what’s happening with AI in the enterprise and where the biggest long-term impacts will be.  My summary of Rob’s insights Learn more from the interview itself, below. Too many companies confuse consumer-grade and business-grade AI. Companies have unrealized…

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IBM Needs To Open Its Garage Doors A Bit Wider

IBM shared updates and insights on its IBM Garage digital transformation program this week with industry analysts.  It was a useful update, and clarified much about a program that has not gained the recognition – and promotion – that it deserves. I believe that the program is solid, well-managed, and provides excellent value to customers…

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CIO Zoom 5.0 Video Conferencing Risks: Still not failsafe?

Zoom 5.0 video conference service (VS) is not safe for most businesses due to ongoing data security risks! During the COVID-19 tidal wave, many millions in the workforce had to work at home, if possible. Many organizations needed to stand up missing video conferencing services fast. Growing numbers of remote workers adopted Zoom’s no/low cost,…

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1717 Engraving of the Ten Commandments

Ten commandments for new software niche players to follow

What could we do without software? Whether it’s the micrometer I use when adjusting features of the 1930’s tractor engine in my 1962 Morgan roadster, the digital thermometer we bought for the pandemic, the microwave oven we have in our kitchen, the Apple watch I wear or the cloud-based applications I access – software is…

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DOD Cloud Strategy: CIO Multicloud Recommendations from JEDI and CIA

The Department of Defense (DOD) awarded underdog Microsoft a massive cloud computing contract on October 25, 2019. This announcement was an enormous surprise to IT analysts and the cloud industry. This award was stripped down from the original Joint Enterprise Defense Infrastructure (JEDI) $10B cloud plan to a $1million guarantee for Microsoft work. It leaves…

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Windows BSOD Parody

Business Shock Recovery Requires Re-thinking

I’ve seen increasing discussion over the past week-plus about the effects of COVID-19 as a “shock” to business, rather than an interruption of the type around which most firms build disaster response and recovery (DRR) plans. I think that “shock” is a perfect term. And I think that business management software (e.g., ERP) and managed…

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