Prediction 2021: Healthcare Providers

2021 will be the most intense year in decades for payers in health insurance plans, healthcare providers and their IT vendors as they start to tackle the recent game-changing open Application Programmer Interface regulation.  It will require them to finally share data.  Other 2021 challenges include competition surrounding price transparency (hard to play hide-and-seek with…

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Prediction for 2021: Augmented Reality in Hospitality

The Augmented Reality (AR) menu will transform the customer’s digital experience when ordering foods. AR is an emerging technology that employs 3D imaging to offer a better visual experience to consumers. I expect AR to become popular in the hospitality industry, enabling them to promote their foods and drinks via 3D images. For example, in…

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Prediction 2021: Manufacturing Digital Transformation Balderdash

  Despite COVID-driven tech investment, many manufacturers will fail at digital transformation through 2022.  COVID has accelerated many manufacturer’s investments in technology such as robotics, automation, augmented reality/virtual reality ( AR/VR), artificial intelligence (AI), and machine learning (ML), and advanced analytics much more than predicted at the beginning of 2020.  Despite this rush to technology…

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Image by Charlotte Patrick

Prediction 2021: Few telcos will Keep Up with the Elite Adopters of AI

It’s not just AI, of course. It’s the effects of the combination of the intertwining of analytics, automation and AI (A3) and the different ways and paces various telcos experiment with and embrace the revolutions that A3 will bring. The differences in ways and paces will create three new and different classes of telcos –…

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