Organizations

Avoid Pitfalls in Vendor Selection

You saw software do something your organization cannot do today but should do soon. What do you do?   Capterra blog details how technology is changing how churches connect with its members. As a result, faith-based organizations are adopting and leveraging technology-centric tools and services. To better engage their communities. Avoid the potential for poor…

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Chatbots

Digital Assistants/Chatbots: What Should Patients Expect?

Digital assistants like Siri , Alexa, Cortana and Google Assistant are becoming commonplace  in our houses, devices and apps. Soon these same assistants will begin offering healthcare related services. Here’s a look at what to expect for the next 2 years. Soon these digital assistants may also order our medications or schedule dental cleanings. For…

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CRM

The CRM Mobius Strip

  CRM is still grappling with the problems it tried to solve in 1995. Is CRM just an expensive mobius strip? CRM Challenges  Look at the top challenges CRM and CE professionals are grappling with today. What do you see?

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AI

The daily beat

Data beats theory Here’s a new empirical study of the impacts of automation and resulting employment changes on high and low wage employees over time. Empirical studies are important because they replace conjecture with reality (but it’s easier to write a paper about conjecture.)

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